1.At a glance
| When you cancel | Cancellation charge | Refund |
|---|---|---|
| 48 hours or more before handover | None | 100% of amounts paid |
| Less than 48 hours before handover | 25% of the rental charge | Balance of amounts paid |
| No-show (not cancelled, vehicle not taken) | 100% of the rental charge | Extras and fees not yet incurred |
| We cancel (not caused by you) | None | 100% of amounts paid |
“Rental charge” means the vehicle rental amount for the booked period, including VAT. Cancellation charges are not applied to delivery fees, extras or protection plans that have not been provided, or to the security deposit, which is only held at handover.
2.How to cancel
Cancel in your account under your bookings, or by e-mail to bookings@mylzrentals.co.za or WhatsApp, quoting your booking reference. The time we receive your cancellation is used to calculate any charge, measured against the handover time in your booking confirmation (South African Standard Time). We confirm every cancellation in writing.
3.No-shows & late arrival
A booking is a no-show if you do not cancel and do not take the vehicle at the booked time and place, or if you arrive without the documents, verification or credit card needed for handover and cannot provide them within a reasonable time.
For airport meet & greet, give us your flight number and we will adjust the handover for flight delays. For other handovers, please tell us if you are running late; we hold the vehicle for at least 60 minutes. A booking may be treated as a no-show only after we have tried to contact you.
4.Changing a booking
- Changes to dates, times, vehicle, extras or handover location can be requested in your account or by contacting us, and are subject to availability. The booking is re-quoted at current rates, and you pay or are refunded the difference.
- Shortening a booking by more than 48 hours before handover is free. Shortening it within 48 hours of handover is treated as a partial cancellation of the removed days.
- Extending a booking during the rental must be confirmed by us in writing (see the rental terms).
- Early returns are generally not refunded, as set out in our Vehicle Rental Terms & Conditions.
5.Refunds
Refunds are processed within 7–10 business days of the cancellation or of the date the refund becomes due, to the original payment method: card payments are refunded to the same card through PayFast or Yoco; EFT payments are refunded by EFT to the account they came from (we may ask for proof of the account). Your bank may take a few additional days to show the refund. We do not charge a fee for refunds.
Loyalty points used on a cancelled booking are returned to your account; points earned on it are reversed.
6.Security deposit release
The security deposit is a hold on your credit card, not a payment. If you cancel before handover, no deposit is held. After a rental, we release the hold once the vehicle is returned and checked in — normally within 2 business days if there are no charges, and in any event within 14 days unless charges are being assessed. Your bank may take a further 7–14 business days to show the release. See Damage, Excess, Deposits & Fines.
7.Your rights under the Consumer Protection Act
If your booking resulted from direct marketing (for example, an unsolicited call), you may also cancel within 5 business days without reason or penalty under section 16 of the CPA. The 7-day cooling-off right in section 44 of ECTA generally does not apply to rentals booked for specific dates — see our Website & App Terms of Use. If we cancel, or cannot provide a vehicle of the booked category or a higher one, you get a full refund.
Related documents
This document is provided for general information and should be reviewed by a qualified South African attorney before use.